Refund policy

Our 30-Day Happiness Guarantee
We want you and your dog to love your purchase. If you're not completely satisfied, you can request a return within 30 days of receiving your order.

Conditions
- Items must be unused, clean, and in their original condition.
- Proof of purchase (order number) is required.

How to Start a Return
Email support@calmnuzzle.com with your order number and reason for the return. We'll guide you through the next steps within 24–48 hours.

Refunds
Once your return is approved, your refund is processed back to your original payment method within 5–10 business days.

Damaged or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us right away with a photo — we'll make it right with a replacement or full refund, no hassle.

Questions? We're here to help at support@calmnuzzle.com.